Shipping Policy
THIS SHIPPING POLICY IS EXCLUSIVELY FOR PAKISTAN ORDERS.
Welcome to our online store! Here at SOUQ AL MARFAA, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines.
Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.
Regarding the delivery service zone:
Currently, our delivery services are only available for locations within Pakistan.
Processing time:
Processing time starts from the date the order is placed. Normally, it takes 1-2 business days (Monday-Friday) to process orders. Once processed, we will proceed to shipping. Every effort is made to ship your order quickly. The deadline for ordering is 3:00 PM (GMT+05:00) Pakistan Standard Time (Karachi)
Delivery time:
Standard shipping: We usually deliver orders within 3-4 working days. (Monday to Friday)* (in the regular season). However, customized items may require additional time for delivery.
Delivery Costs:
- Free shipping is available on all orders, with no minimum purchase required.
- This applies to all regions we service.
Our Carriers
We use TCS and M&P for deliveries.
Order Tracking:
Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at +92 370 6260404 or by emailing us at contact@souqalmarfaa.com
Delivery Failure:
If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender (SOUQ AL MARFAA) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.
Change of Delivery Address:
Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at contact@souqalmarfaa.com or call us at +92 370 6260404.
After receiving your order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.
Order Cancellation:
We regret to hear that you wish to cancel your order! If your order hasn't shipped yet, we'll provide you with a full refund upon cancellation.
If your order has already been shipped, you'll need to request a refund once you receive the order. Please refer to our Return and Refund policy for more information.
Gift Wrapping:
Unfortunately, we do not currently offer gift-wrapping services.
Holidays:
Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.
Tax
Souqalmarfaa.com does not charge you any additional taxes.
Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
For Further Inquiries:
If you have any additional questions, please don't hesitate to contact our customer service team at contact@souqalmarfaa.com
CONTACT INFORMATION
SOUQ AL MARFAA
Operating under The MARFA VENTURES E-COMMERCE (SMC-PRIVATE) LIMITED, registered in Pakistan.
Address: 70/D, Satellite Town, Block X, Khanpur, Punjab, 64100, Pakistan
Phone: +92 370 6260404
Email: contact@souqalmarfaa.com
Company Registration Number: 0242343
Have any questions? Feel free to reach out!
Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM