FAQs
Do you ship internationally?
Currently, we only ship within Pakistan. Please check our shipping policy or contact us for specific details.
How do I place an order?
Simply select the product you want from the dropdown menu on the product page and then click the 'Add to Cart' button. Follow the steps in the checkout process, and once your order is confirmed, we will prepare it and send you a tracking number.
How do I receive orders for multiple items?
When you order multiple items, each item is usually shipped in a separate package to ensure efficient delivery.
Is my personal information safe?
Yes, we use Secure Socket Layer (SSL) Encryption to protect your personal information and payment details. Your credit card details are only used to complete the transaction and are not stored afterwards.
How long does it take for my order to be processed?
Orders will be shipped within 1 to 2 working days (Monday to Friday).
How long does it take for my order to be shipped?
Transit time is 3-4 business days. So, in total, it will take 4-6 business days to ship the product to you.
What is the final order time?
Orders placed after 03:00 PM (GMT+05:00) Pakistan Standard Time (Karachi). Orders placed Monday through Friday will be processed the next business day.
How much does shipping cost?
Visit our Shipping Policy to know the shipping charges.
What is your return policy?
We gladly accept returns within 30 days of the purchase date.
How long does it take to get my money back?
Refunds will be processed within 7 days of receipt of the returned item.
Are there any restocking fees?
No, we do not charge re-import fees.
Which payment methods do you accept?
We accept various payment methods for your convenience, including:
- Credit and Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Google Pay
- UnionPay
- Discover
- Diners Club
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently check out as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website uses top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Have issues with placing an order?
Feel free to reach out to our customer care team at +92 370 6260404 or contact@souqalmarfaa.com for assistance.
Are my details safeguarded on your website?
Absolutely. We prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges, and they follow the same conditions as returns:
- The item must have been purchased from our online store.
- The item shouldn’t have been used in any way.
- The item should be in its original packaging with all tags, etc.
- The return or exchange request must be made within 30 days of delivery.
To request an exchange, please submit your request via the "Contact Us" form. A member of our support team will respond as soon as possible.
Are there any items that cannot be returned?
Yes, Gifts and opened or used products cannot be returned.
Can I cancel my order?
Yes. Cancellations will be accepted within 24 hours accepted . of placing your order. Please contact us immediately if you wish to cancel.